1. To receive complaints from the complainant through telephone, website, letters and walk-in to Consumer Complaint Management Centre (CCMC).
2. The complaint will be channelled to the respective agencies. Please take note that not all complaints received are under the Ministry’s jurisdiction to be resolved.

Users are often misled by:

1. Fraudulent Services
2. Fraudulent Pricing
3. Internet Transaction Fraud
4. Sales of Petroleum Substances
5. No Price Tag
6. Motor Vehicle Workshop
7. Scams Scratch and Win
8. Fraudulent Hire Purchase Agreement
9. Malpractice of Direct Selling

If a consumer is not satisfied with the price or quality of goods or services, he/she may refer to MDTCC via:

1. Toll free number (1-800-886-800)
2. System e-Aduan: http://e-aduan.kpdn.gov.my
3. Whatsapp