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CONSUMER PROTECTION PROGRAMME

Responsible towards the consumer protection affairs through new laws and policies review and proposal to protect consumer, receive consumer complaint and act as a secretariat to the National Consumer Advisory Council (NCAC).

THE REVIEW ON NATIONAL CONSUMER POLICY (NDP) and CONSUMER ACTION PLAN (CAP)

The Ministry has identified the need to review the National Consumer Policy (NCP) and Consumer Action Plan (CAP). The review is important in ensuring that NCP and CAP study is essential in ensuring the relevance of National Consumer Policy and Consumer Master Plan with current conditions in protecting the interests of consumers in this country.

REVIEWING THE CONSUMER PROTECTION ACT 1999 (Act 599)

Consumer Protection Act (CPA) 1999 (or Act 599) came into force on the 15th of November 1999 to provide legislative provisions for consumer protection.

Since then, seven amendments have been made:

Amendment 2002– Amendment of Subsection 17 (1) listing the types of Future Services Contract gazette by the Ministry for the purpose of the section.

Amendment 2003 – increasing the TTPM’s membership to include members from judicial and legal services as well as increasing the TTPM’s award from RM10, 000 to RM25, 000.

Amendment 2007 – widening the scope of Act 599 to include the electronic commerce transactions.

Amendment 2010 – Introduction of Part IIIA: Unfair Contract Terms which defines the provisions to protect consumers from unfair terms in a standard form contract and Part XIIA: Committee on Advertisement which provides power to the Minister to establish a committee, to monitor and take necessary action against the supplier that produces false and misleading advertisement;

Amendment 2015 – widening the scope of Act 599 to include the consumer  claim relating to aviation service.

Amendment 2017- Introduction of Part IIIB: Credit Sale Transaction to control credit sales transaction.

Amendment 2019 – Increasing the TTPM’s award from RM25,000 to RM50,000 as well as the penalty for non-compliance of award