| NO. |
ITEM |
DECISION PERIOD(WORKING DAYS) |
| 1. |
Foreign participation in the distributive trade (for wholesale, retail and trade) application |
8 days with complete documents |
| 2. |
Foreign participation in Hypermarket / Superstore, Departmental Store & Specialty Store Application |
16 days with complete documents |
| 3. |
To process and to inform the approval of new application for Controlled Items License |
7 days |
| 4. |
To process and to inform the approval of the application for renewing The Controlled Items License |
7 days |
| 5. |
To process and to inform the approval on the application of amendment of storage quantity/business address/storage address/type of scheduled items on The Controlled Items License |
7 days |
| 6. |
To process and to inform the approval of new application for the Direct Sales License |
7 days |
| 7. |
To process and to inform the approval of the application for renewing the Direct Sales License |
7 days |
| 8. |
Jawatankuasa Subsidi Diesel (JKSD) |
1 day |
| 9. |
To process and to inform the approval of new application for PDA 1, PDA 2, PDA 3 and PDA 4 License |
1 day |
| 10. |
To process and to inform the approval of the application for renewing PDA 1, PDA 2, PDA 3 and PDA 4 License for local and imported brand |
20 days |
| 11. |
To process and to inform the approval of the application for renewing PDA License
|
10 days |
|
12.
|
To process and to inform the approval of the application for PDA 5 License
|
20 days |
| 13. |
To process and to inform the approval of the application for renewing Manufacturing The Optical Disc License |
14 days |
| 14. |
To process and to inform the approval of new application for Weight and Measures License within 7 working days of receiving the complete application |
7 days |
| 15. |
To process and to inform the approval of the application for renewing Weight and Measures License within 5 working days of receiving the complete application |
5 days |
| 16. |
Cheap Sale |
1 day |
| 17. |
Approve and issue an Optical Disc Label |
3 days |
| 18. |
To check and process all applications pertaining to participation in Franchise Development Programs subjected to term and conditions. |
20 days |
| 19. |
(Section 6) To check and process registration application for franchisor and master franchisee upon completion of all required documents. |
7 days |
| 20. |
(Section 55)To check and process registration application for franchisee to foreign franchisor and franchisee broker upon completion of all required documents. |
7 days |
| 21. |
To carry out investigation towards complaints received from franchisor and franchisee. |
45 days |
| 22. |
Filing and registration of Statement Of Claim (Form 1) |
1 day |
| 23. |
Filing and registration of Statement Of Defence And Counter-Claim
(Form 2)
|
1 day |
| 24. |
To settle all claims registered |
40 days |
| 25. |
Producing award after hearing |
1 day |
| 26. |
Acknowledgment and responses to complaints received from complainant within 3 working days for complaints submitted by email, letters, phone calls and walk in complainants
|
3 days |
| 27. |
Resolution of complaints from complainant within 21 working days
|
21 days |
Corporate Info