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SENARAI SYARIKAT MINYAK DI MALAYSIA Electronic Archive

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PYRAMID SCHEME CHARACTERISTICS

  1. Promotion of scheme or bonus award or other benefit is due to or solely due to member recruitment into the scheme, plan, or pyramid network instead of product sales, service rendered or intangible property selling by member.
  2. Bonus or other benefits is given to member due to or solely due to member recruitment into the scheme, plan, or pyramid network instead of product sales, service rendered or intangible property selling by member or other party.
  3. Written contract or statement describing the material term of agreement (including buy-back policy, cooling-off period, warranty and repayment policy) is not provided to the participant of scheme, plan, operation or pyramid network process.
  4. Compulsory purchase of goods, buy services or intangible properties or minimum payment or sales target become the condition for joining or bonus award or other benefit in the scheme, plan, operation or pyramid network process.
  5. Participants are required to purchase goods, buy services or intangible properties in an unreasonable amount which cannot be sold or bought in reasonable length of time. The freedom of purchase is denied and participants are forced to purchase selected packages to fulfill sales target which will qualify them for ranking and bonus within the scheme, plan, operation or pyramid network process.
  6. Repayment policy for goods, services or intangible properties purchased by participant or end user is not provided.
  7. Reasonable buy-back policy for current marketable goods (excluding seasonal products, no longer in market or special promotional item), services or intangible properties upon participant request is not allowed or not provided.
  8. Unreasonable condition within the scheme, plan, operation or pyramid network process for bonus award or other benefit.
  9. Withdrawal from the scheme, plan, operation or pyramid network process is not allowed.
  10. Participants are allowed or encouraged to purchase more than a single ranking or right to join the scheme, plan, operation or pyramid network process.

  1. To receive complaints from the complainant through telephone, website, letters and walk-in to Consumer Complaint Management Centre (CCMC).
  2. The complaint will be channelled to the respective agencies. Please take note that not all complaints received are under the Ministry’s jurisdiction to be resolved.

Users are often misled by:

  1. Fraudulent Services
  2. Fraudulent Pricing
  3. Internet Transaction Fraud
  4. Sales of Petroleum Substances
  5. No Price Tag
  6. Motor Vehicle Workshop
  7. Scams Scratch and Win
  8. Fraudulent Hire Purchase Agreement
  9. Malpractice of Direct Selling

If a consumer is not satisfied with the price or quality of goods or services, he/she may refer to MDTCC via:

  1. Toll free number (1-800-886-800)
  2. System e-Aduan: http://e-aduan.kpdn.gov.my
  3. Whatsapp

CONSUMER PROTECTION PROGRAMME

Responsible towards the consumer protection affairs through new laws and policies review and proposal to protect consumer, receive consumer complaint and act as a secretariat to the National Consumer Advisory Council (NCAC).

THE REVIEW ON NATIONAL CONSUMER POLICY (NDP) and CONSUMER ACTION PLAN (CAP)

The Ministry has identified the need to review the National Consumer Policy (NCP) and Consumer Action Plan (CAP). The review is important in ensuring that NCP and CAP study is essential in ensuring the relevance of National Consumer Policy and Consumer Master Plan with current conditions in protecting the interests of consumers in this country.

REVIEWING THE CONSUMER PROTECTION ACT 1999 (Act 599)

Consumer Protection Act (CPA) 1999 (or Act 599) came into force on the 15th of November 1999 to provide legislative provisions for consumer protection.

Since then, seven amendments have been made:

Amendment 2002– Amendment of Subsection 17 (1) listing the types of Future Services Contract gazette by the Ministry for the purpose of the section.

Amendment 2003 – increasing the TTPM’s membership to include members from judicial and legal services as well as increasing the TTPM’s award from RM10, 000 to RM25, 000.

Amendment 2007 – widening the scope of Act 599 to include the electronic commerce transactions.

Amendment 2010 – Introduction of Part IIIA: Unfair Contract Terms which defines the provisions to protect consumers from unfair terms in a standard form contract and Part XIIA: Committee on Advertisement which provides power to the Minister to establish a committee, to monitor and take necessary action against the supplier that produces false and misleading advertisement;

Amendment 2015 – widening the scope of Act 599 to include the consumer  claim relating to aviation service.

Amendment 2017- Introduction of Part IIIB: Credit Sale Transaction to control credit sales transaction.

Amendment 2019 – Increasing the TTPM’s award from RM25,000 to RM50,000 as well as the penalty for non-compliance of award

STUDENT CONSUMER MOVEMENT(GPS)

gps

STUDENT CONSUMER MOVEMENT(GPS)

Student Consumer Movement (GPS), formerly known as Higher Education Institutions Consumer Club is a structured group entities, constitutional, regulatory and civic leadership consisting of university students who have similar interests and preferences, and aims to work together, helping each other and share resources in carrying out activities and achieve the targets set and agreed upon in matters of consumerism. 

SCHOOL’S CONSUMER CLUB

kelab

SCHOOL’S CONSUMER CLUB

Ministry of Domestic Trade and Cost of Living in collaboration with the Ministry of Education Malaysia has set up a Consumer Club in School (KPS) since 1992 which serves as the driving force of consumer education in secondary schools. Participant of the school students was carried out with focus on three main aspects that are practical and easy to apply, namely:

  • Prudent Spending
  • Balanced Diet
  • Environmental Protection

Among the programs are lectures consumerism, consumer exhibitions, demonstrations of consumerism, study visits, training trainers consumerism, recycling projects, KPS camps, consumer corner competitions, consumer quizzes, consumers explorace and consumers of interactive challenges.

STUDENT DISCOUNT CARD 1MALAYSIA(KADS1M)

kad

STUDENT DISCOUNT CARD 1MALAYSIA(KADS1M)

KADS1M established by the Ministry with the objective to help reduce the cost of living students in Higher Education Institutions (HEIs) across the country public and private sectors. KADS1M will benefit about 1.5 million university students across the country. In implementing this KADS1M initiative, the government does not incur any expenditure and the Corporate Social Responsibility (CSR) for companies that give discounts as well as the bank that issued the card. Discount of 2% to 60% for selected goods and services subject to the terms and conditions set by the companies that took part. All information / info, promotions in KADS1M Portal can be accessed at www.1pengguna.com/kads1m

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Tribunal Tuntutan Pengguna Malaysia