1. To provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at a minimal cost.
2. To hear and determine claims in an independent and just manner.
3. To develop the law on consumer protection

The Tribunal has jurisdiction to hear -

1. a claim for redress for the purchase of goods or services permitted under the jurisdiction of the Tribunal as provided under Act 599.

2. a claim where the total amount does not exceed RM50,000.00; and

3. a claim which accrues within three years of the claim.

1. arising from personal injury or death;

2. for the recovery of land or any estate or interest in land;

3. on dispute concerning the title to any land or estate or interest in land;

4. on dispute concerning the entitlement of any person under a will or settlement, or on any intestacy (including a partial intestacy);

5. professional services regulated by any written laws;

6. healthcare services;

7. aviation services; and

8. dispute related to matters concerning -

   1. franchise;

   2. good will;

   3. trade secret or other intellectual property; and

   4. any chose in action or where any Tribunal has been established under any other written law to hear and determine claims on the matter which is the subject matter of such claim.

1. Consumer means an individual who acquires or uses or buys goods or services ordinary for personal, domestic or household purpose, use or consumption.
2. An individual who purchase, uses or acquires goods or service primarily for business purpose or purchased or acquires goods or service in the name of a company is not a consumer.

The Tribunal shall, where practicable make its award within 60 days from the first day of the hearing.

1. Every award made by Tribunal shall be final and binding on all parties.

2. Every award made by Tribunal shall be deemed to be an order of a Magistrate’s Court and may be enforced in a Magistrate’s Court which has the same local jurisdiction where the award was obtained.

Any party who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits an offence and shall on conviction -

1. Be liable to fine not exceeding Rm10,000.00 or to imprisonment for a term not exceeding two years or to both
2. In the case of a continuing offence, the offender shall, in addition to the penalties above, be liable to a fine of not less than RM100.00 and not exceeding RM5,000.00 for each day or part of a day during which the offence continues after conviction.

The parties claimant may lodge a non-compliance complaint to the Enforcement Division, MDTCOL

Consumer may file a claim by using the following methods:

1. filling at any Tribunal counter throughout the country.

2. online filling through https://ttpm.kpdn.gov.my.