• The Tribunal for Consumer Claims established under section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Cost Of Living.

1. To provide an alternative forum for consumers to make claims for redress in respect of the purchase of goods or acquisition of services in a convenient, inexpensive and speedy manner.

2. To hear and adjudicate claims independently, fairly and justly.

3. To develop the law on consumer protection.

The Tribunal has the jurisdiction to hear:

1. A claim for redress for the purchase of goods or services permitted under the jurisdiction of the Tribunal as provided under Act 599.

2. A claim where the total amount does not exceed RM50,000.00; and

3. A claim which accrues within three years from the incident.

TCCM has no jurisdiction to hear any claim:

1. arising from personal injury or death;
2. for the recovery of land or any estate or interest in land;
3. on dispute concerning the title to any land or estate or interest in land;
4. on dispute concerning the entitlement of any person under a will or settlement, or on any intestacy (including a partial intestacy);
5. professional services regulated by any written laws;
6. healthcare services;
7. aviation services; and
8. dispute related to matters concerning –
   1. franchise;
   2. good will;
   3. trade secret or other intellectual property; and
   4. any chose in action or where any Tribunal has been established under any other written law to hear and determine claims related to matter which is the subject matter of such claim.

The claimant may make their claims by the following methods :

1. Filling of claim at any Tribunals’ counter throughout Malaysia including Federal Territories of Putrajaya, Kuala Lumpur and Labuan, or

2. Online filling of claim via https://ttpm.kpdn.gov.my

3. Payment of RM5.00 as filing fee.